Thank you for shopping at Tazah Global’s partner store *EMIRALUX*We strive to provide a seamless shopping experience and want you to be completely satisfied with your purchase. This policy explains our guidelines and procedures for processing refunds and replacement. By making a purchase on our website, you agree to the terms of this Policy.

Replacement Eligibility

Product Eligibility

As a responsible company Tazah Global wants to ensure that the product is received by the customer in its original condition and is not incorrect, broken or faulty. If you receive a product that is incorrect,  faulty, broken or damaged you are eligible for a free replacement. 

Timeframe

You must request a replacement within 3 days from the date of delivery. After this period, we are unable to process any replacement requests.

Replacement Process

Initiation

To initiate a replacement, please share a video of the incorrect, faulty or damaged product to our customer support team within the eligible time frame. In a lot of cases the issue is with the usage of the product and our team can guide you on how the issue you are facing can be fixed. If we determine that the product is indeed faulty….

OPTION A

We will ask you to ship the incorrect, faulty damaged or broken product in its original packing (Original Product Box and All Accessories) to our warehouse at the below address:-

Tazah Global LLC, Warehouse # 13, Plot # 4488, Al Sajaa Industrial, Sharjah, UAE

And within 2 working days of receipt of the incorrect, faulty damaged or broken product we will ship the replacement for you free of charge.

OPTION B

We will schedule a replacement for you within 14 working days. Please pack the product (Original Product Box and All Accessories) for the courier to pick it up and provide you the replacement.

Please note that we do not offer a replacement for “change of mind”. 

emiralux@outlook.com

Thank you for visiting emiralux.com ("we," "us," or "our") and for showing interest in our privacy practices. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website (the "Site") and any services or features provided by MyZambeel.com (the "Services"). We are committed to protecting your privacy and ensuring the security of your personal information. By accessing or using our Site or Services, you agree to the terms of this Privacy Policy.

 

1. Information We Collect:

1.1 Personal Information

We may collect personal information that you provide to us when you use our Site or Services. This information may include, but is not limited to:

• Your name, email address, postal address, and phone number.
• Payment information (such as credit card details or other payment method details) necessary for completing transactions.
• Information you provide when you contact our customer support or provide feedback.

 

1.2 Non-Personal Information

We may also collect non-personal information when you interact with our Site or Services. This information may include:

• Aggregated data, such as statistics regarding website usage, traffic patterns, and user behavior.
• Log files, which may contain IP addresses, browser type, operating system, and other usage information.

 

1. How We Use Your Information

2.1 Personal Information

We may use your personal information for the following purposes:

• To provide and personalize our Services, process transactions, and fulfill your orders.
• To communicate with you, respond to your inquiries, and provide customer support.
• To send you updates, newsletters, promotions, and marketing materials (only with your consent or where allowed by applicable law).
• To improve our Site and Services, analyze usage patterns, and conduct research and analytics.

2.2 Non-Personal Information Non-personal information may be used for various purposes, including:

• Improving our Site and Services, troubleshooting technical issues, and enhancing user experience.
• Generating statistical data and conducting market research.
• Enforcing our Terms of Service and other applicable policies.

1. How We Share Your Information

3.1 Service Providers

We may engage trusted third-party service providers to assist us in delivering our Services and operating our business. These service providers may have access to your personal information but are strictly prohibited from using it for any other purpose.

3.2 Legal Compliance and Protection

We may disclose your information if required by law or if we believe that such action is necessary to:

• Comply with a legal obligation or respond to a government request.
• Protect our rights, property, or safety, as well as the rights, property, or safety of our users or others.

3.3 Business Transfers If we undergo a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our Site in such an event.

1. Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to enhance your browsing experience, analyze trends, and customize content. These technologies may collect information such as IP addresses, browser types, and browsing behavior. You have the option to disable cookies through your browser settings, but please note that certain features of our Site may not function properly.

1. Third-Party Links

Our Site and Services may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these websites or services. We encourage you to review the privacy policies of any third-party site you visit.

1. Security

We take reasonable measures to protect the security of your personal information. However, no data transmission or storage system is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

1. Children's Privacy

Our Site and Services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete that information.

1. Your Rights

You have certain rights regarding your personal information, subject to applicable laws. These rights may include the right to access, correct, update, or delete your information. If you wish to exercise these rights, please contact us using the information provided in the "Contact Us" section below.

9.Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on our Site. Your continued use of our Site or Services after the posting of any changes constitutes your acceptance of such changes.

OVERVIEW

This website is operated by emiralux.com. Throughout the site, the terms “we”, “us” and “our” refer to emiralux.com. offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: [LINK TO REFUND POLICY]

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.

We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.